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Privacy Policy


Effective Date: January 1, 2025

1. Introduction
Adelaide Orthodontics is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect
We may collect the following types of personal information:

  • Name, date of birth, contact details (address, phone number, email).

  • Health information, including medical history and treatment records.

  • Payment and insurance details.

  • Any other information necessary for providing orthodontic services.

3. How We Collect Information
We collect information directly from you through forms, consultations, and online bookings. In some cases, we may collect information from third parties such as healthcare providers or insurance companies, with your consent.

4. Why We Collect Your Information
We collect personal information to:

  • Provide orthodontic consultations, treatment, and follow-up care.

  • Communicate with you about appointments and treatment plans.

  • Process payments and insurance claims.

  • Meet legal and regulatory obligations.

5. How We Protect Your Information
We take reasonable steps to safeguard your information against misuse, loss, and unauthorized access. These measures include secure storage systems, data encryption, and restricted access to sensitive information.

6. Disclosure of Information
We may share your information with:

  • Other healthcare providers involved in your care.

  • Insurance companies for claim processing.

  • Third-party service providers (e.g., payment processors) who assist in our operations.
    We will not disclose your information to anyone else without your consent, unless required by law.

7. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details below.

8. Online Data and Cookies
If you use our website, we may collect information such as IP addresses and browsing behavior through cookies. This helps us improve website functionality. You can manage your cookie preferences through your browser settings.

9. Complaints
If you believe we have breached your privacy rights, you can contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us
For any questions, concerns, or requests regarding your personal information, please contact us:
Adelaide Orthodontics
Unit 3 - 13 King William Road
Unley SA 5061
Phone: 08 7477 7600
Email: admin@adelaideorthodontics.com.au

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.

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